Title: Technical Writer

Location: Phoenix, AZ

Type: 2-4 Month Contract

Compensation: $30-35/hr

As a Technical Writer contractor, you will support a critical phase of system implementation by documenting how work is performed across key operational areas. You will partner with internal teams to capture workflows within newly implemented platforms and translate them into clear, structured documentation that supports consistent execution and long-term adoption.

Your role:

·     Document end-to-end business processes across operations, finance, and supply chain as new systems move toward go-live with new systems (NetSuite ERP, Infios WMS, etc.).

·     Work with stakeholders to gather requirements and understand current and future-state workflows.

·     Translate system-driven processes into step-by-step procedures, SOPs, and user-friendly reference materials.

·     Create process maps and visual documentation to support clarity and usability across teams.

·     Ensure documentation reflects system functionality within ERP and warehouse management platforms.

·     Validate workflows with business users to confirm accuracy and completeness of documentation.

·     Standardize documentation formats and organize materials for easy access and ongoing maintenance.

·     Identify gaps or inconsistencies in processes and partner with teams to refine and align workflows.

·     Update documentation as processes evolve during implementation and post go-live.

What you’ve got:

·     Experience developing process documentation, SOPs, or technical documentation in a business or IT environment.

·     Ability to clearly translate complex workflows into structured, easy-to-follow written and visual formats.

·     Strong communication skills with experience working across functional and technical teams.

·     High attention to detail with a focus on accuracy and consistency in documentation.

·     Familiarity with ERP systems, warehouse management systems, or similar operational platforms is helpful.

·     Experience supporting system implementations, process improvement efforts, or organizational change initiatives is preferred.

·     Proficiency with tools such as Microsoft Office, Visio, Lucidchart, or similar documentation platforms.

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